Terms of use

Who these terms are with

These terms are between you and PocketMoney Pals (ABN 60 894 086 567, "we" or "us"), who run PocketPals. By setting up a family, you agree to them.

Who can use PocketPals

A parent or guardian, 18 or over, sets up the family. You can add other grown-ups and your kids. You're responsible for who you add, and for your kids' use of the app.

What PocketPals is, and isn't

PocketPals helps you set jobs, approve them, and keep track of the pocket money you give. We don't hold, move or pay any money. You hand pocket money over yourself, however you like.

The Grow bonus is a number you choose. PocketPals works it out, and you pay it. It isn't interest from a bank, and nothing in PocketPals is financial advice.

Sparks and the game

Kids earn Sparks for approved jobs and spend them on things for their pal. Sparks have no money value, can't be bought, and can't be swapped for money. We may change the game, its rewards and its prices in Sparks over time.

Your account

• Keep your password to yourself, and tell us if you think someone else has it.
• Kids can sign in only on devices a grown-up has signed in on. You can see and remove those devices in the app.
• What you put in PocketPals is yours. We use it only to run the service for you.

Using it fairly

Don't try to get into another family's space, break or overload the service, or use it for anything unlawful. If someone does, we may pause or close their account.

Price

PocketPals is a subscription for your whole family, paid monthly or yearly. The price is shown, in Australian dollars, before you pay. Payments are taken in advance by Stripe, our payment provider, and renew automatically until you cancel.

• Cancelling. Cancel any time in the app: Settings, then Billing, takes you to Stripe's billing page, where you can cancel or change your plan. You can also email us. You keep using PocketPals until the end of the month or year you've paid for, and you won't be charged again.
• Missed payments. If a payment doesn't go through, we'll let you know and try again. If it's still unpaid after 7 days, we may pause your family's space: grown-ups can still sign in, see everything and download it, but nothing can be changed until it's paid.
• Refunds. We don't refund part of a month or year you've already started, except where the Australian Consumer Law says we must. If something has gone wrong, email us and we'll sort it out fairly.
• Price changes. We'll tell you at least 30 days before a new price applies to you, so you can cancel first if you'd rather.
• Free trial. A family that signs up on our website gets 7 days free. You add your card when you sign up, and the first payment is taken when the trial ends, at the plan you chose (monthly or yearly). Cancel before then and you won't be charged.
• Founding families. The first 30 families get half price for their first 12 months: A$3 a month, or A$30 for the year. After those 12 months, monthly goes to the standard A$6 a month and yearly renews at the standard A$60 a year. We'll remind you at least 30 days before the new price is charged.
• Trials and discounts. If your family gets a free trial or a discount, we'll tell you how long it lasts when you get it.

Keeping it running

We work to keep PocketPals running and your data backed up, and we update it often. We can't promise it will never be down or never have a mistake. Check anything important, like what you owe your kids, before you rely on it.

Stopping

You can stop using PocketPals at any time, download your family's data, and ask us to delete it. If we ever close PocketPals, we'll give you at least 30 days' notice and time to download your data, and refund any time you've paid for after it closes.

The law

Nothing in these terms takes away your rights under the Australian Consumer Law. Beyond those rights, and as far as the law allows, we're not responsible for losses from using PocketPals. These terms are governed by the laws of Queensland, Australia.

Changes

If we change these terms in a way that matters, we'll tell the grown-ups in your family before it takes effect.

Contact

Email hello@pocketpals.com.au.