Questions
Good questions, plain answers
The things parents ask us most, grouped so you can find yours.
Money
Is it real money?
Yes, but PocketPals never holds it. You pay your usual way, cash or bank, and it keeps count of what's paid and owed.
How much pocket money should I give?
We suggest $3 a week for ages 4 to 7, $5 for 8 to 10 and $10 for 11 to 13, and you can change it for each child. Our pocket money by age guide explains why.
What if they don't do their jobs?
You choose for each child: the full amount anyway, paid for the jobs they do, or a set amount for each job.
We already have a kids' bank account. Why this?
Keep it and pay into it as usual. PocketPals adds the jobs, your checks, the Spend, Save and Grow split, and a pal.
Kids and the game
Can my kids spend real money in the app?
No. Kids buy outfits and pets with Sparks, which they earn by doing jobs. Sparks can't be bought, and nothing in the app costs money.
Does the pal talk?
Yes. Every pal has its own voice and cheers your kids on, and the speaker button turns it off. You can also let it say your child's name and read their jobs out loud. That part is off until you turn it on.
Do they need their own phone or tablet?
No. Kids can share a family device, each picking their own pal and typing their own PIN. It works on phones, tablets and computers.
Do I have to check every job?
No. Check every job, big jobs only, or trust a child to tick their own.
Safety and privacy
Where is our information stored?
In Australia. There are no ads or advertising trackers, and we don't sell your information.
Can kids talk to other people?
No. There's no chat, and kids don't give us an email address.
Can I delete our data?
Yes. You can download your family's data, or ask us to delete it. See the privacy policy.
Billing
What happens after the free week?
You pick monthly or yearly and add your card when you sign up. You won't be charged if you cancel that week. Founders then pay half price for 12 months, and we'll remind you 30 days before the price goes up.
Do I pay for each child?
No. One price covers the whole family.
What are the prices?
Founders pay A$3 a month or A$30 a year for 12 months, then A$6 a month or A$60 a year. See pricing.
Didn't find it?
Email Matt at hello@pocketpals.com.au. Every email gets a real reply.
Try a whole pocket money week, free
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